Subject: BLX: Handling Fraud Iussues
From: Akhil P Walia <[email-masked]>
To: Jorge Kho <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subhash Kumar <[email-masked]>, Arun Rathi <[email-masked]>, Subir Chakma <[email-masked]>
Date: Thu, 4 Apr 2013 04:46:37 +0530 (IST)

Hi All, 

Borderlinx services is susceptible to misuse by fraudsters due to indirect link between consignee and merchant. 

Many times stolen cards are used to place order on merchant's site. Borderlinx is used as an intermediary to get the delivery. 

It is responsibility of every staff member at Borderlinx to handle the fraud reports seriously. 

A fraud report can be made by any of the following parties: 

1. Merchants 
2. Card Owners 
3. Customer's Bank 
4. Ayden (our payment processor for cards) 
5. Finance team of Borderlinx 

Described in two docs attached is the procedure on how to handle fraud issues. 
Moreover, any fraud issue must be reported to supervisor in shift immediately for a sense check. 

As per client instructions we need to maintain a separate log of fraud issues. 

For the purpose, a new sheet has been added in online external tracker "Fraud Cases". 

You need to ensure every time a fraud isue is reported, the tracker is updated with relevant details. Avoid creating duplicate entries. 

URL: http://goo.gl/QEZVg 
Pass: Bl7%xmi$trac2o13 

PS: Instructio ns on how to handle f raud issues also updated in Cherry Internal KB: http://cherryinternal.com/support/index.php?action=kb&article=71 

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