Subject: Re: Liveperson email Attachments size
From: Jorge Kho <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subhash Kumar <[email-masked]>, Arun Rathi <[email-masked]>, Subir Chakma <[email-masked]>
Date: Thu, 4 Apr 2013 00:19:45 +0530 (IST)

Hi AKhil,

Noted, thanks.
Disseminated to Joelma, Karla and Keaiara

Jorge
----- Original Message -----
From: "Akhil P Walia" <[email-masked]>
To: "Jorge Kho" <[email-masked]>
Sent: Thursday, April 4, 2013 2:41:48 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: Re: Liveperson email Attachments size

No. 

1. We work behind firewall and agents do not have access to external sites. 
2. Most of the free image hosting sites do not keep record for more than a few weeks. 
3. As per EU laws we must retain customer data for 5 years. 

In Borderlinx only time customer sends heavy attachments is when they need to send images. 
It is agent's duty to explain the customer what is the best way to reduce size of images and send it in a way we receive it at our end. 

ä ✌ h ↑ L 

----- Original Message ----- 
From: "Jorge Kho" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]> 
Sent: Thursday, April 4, 2013 12:00:54 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Liveperson email Attachments size 

Akhil, 

can we suggest that they use an external image hoster like img.ur or photoshack if they say their images are too huge even if zipped? 

Jorge 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, April 4, 2013 2:04:02 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Re: Liveperson email Attachments size 

10MB is for outgoing emails from LP to customer. 

For incoming emails customer to LP, maximum size of attachment is restricted to 5MB . This is setting configured in Borderlinx LP settings and based on LP subscription. 

So no incoming email should exceed 5MB size limit. 

ä ✌ h ↑ L 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, April 3, 2013 2:03:26 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Liveperson email Attachments size 

Hello, 

As per Liveperson, Attachments are limited to a maximum of 10 MB. If the customer is trying to send an email over the maximum limit, it will NOT go come to us. Please advise the customer to  Zip the file if the attachment is too big. 

This could be one of the possible reason as why we do not get some emails from customers. 

Rgds Subir