Subject: Re: Liveperson email Attachments size
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subhash Kumar <[email-masked]>, Arun Rathi <[email-masked]>
Date: Wed, 3 Apr 2013 23:34:02 +0530 (IST)

10MB is for outgoing emails from LP to customer. 

For incoming emails customer to LP, maximum size of attachment is restricted to 5MB . This is setting configured in Borderlinx LP settings and based on LP subscription. 

So no incoming email should exceed 5MB size limit. 

ä ✌ h ↑ L 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Ibrahim Usmani" <[email-masked]>, "Seraj Ahmad" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Karla Cabarse" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Abegail Ortega" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Jorge Kho" <[email-masked]>, "Parag Chaturvedi" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "vikas Adhikari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Arun Rathi" <[email-masked]> 
Sent: Wednesday, April 3, 2013 2:03:26 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Liveperson email Attachments size 

Hello, 

As per Liveperson, Attachments are limited to a maximum of 10 MB. If the customer is trying to send an email over the maximum limit, it will NOT go come to us. Please advise the customer to Zip the file if the attachment is too big. 

This could be one of the possible reason as why we do not get some emails from customers. 

Rgds Subir