Subject: IBD Weekly Report 25th-31st March
From: M ramananda <[email-masked]>
To: Ashish Niyoliya <[email-masked]>, Romesh Singh <[email-masked]>, Ankit Abrol <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Moringathem Ramananda Singh <[email-masked]>, Khargeswar Solowan <[email-masked]>, Abhinav Seth <[email-masked]>, Ankit Bhardwaj <[email-masked]>, Binod Joshi <[email-masked]>, "Jasmeet S. Rai" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>, Sahir Nomaan <[email-masked]>
Date: Mon, 1 Apr 2013 14:32:35 +0530 (IST)

Hi Team, 

PFA IBD Weekly Csat Report 

	
	
	Weekly performance by an Operator 	

	

	

	

	Operator 	Operator Engaged Chats 	Chats Started 	Avg. Wait Time 	Max Wait Time 	Avg. Chat Length 	Avg. Wrap Up Time 	Avg. Handle Time 	Avg. Contact Time 
	Solace 	0 	74 	0:00:53 	0:09:59 	0:14:25 	0:02:50 	0:16:25 	0:19:18 
	Shirley 	0 	12 	0:00:20 	0:01:03 	0:08:25 	0:26:09 	0:32:24 	0:10:25 
	Ralph 	0 	213 	0:00:36 	0:09:41 	0:09:48 	0:11:14 	0:20:53 	0:12:15 
	Kevin 	0 	275 	0:00:54 	0:11:07 	0:12:43 	0:26:23 	0:38:49 	0:15:41 
	Kate 	0 	251 	0:00:28 	0:17:30 	0:09:26 	0:02:54 	0:12:17 	0:12:07 
	Jasmeet 	0 	192 	0:00:25 	0:09:46 	0:12:04 	0:07:28 	0:19:21 	0:14:13 
	Galvin 	0 	9 	0:00:43 	0:01:58 	0:14:38 	0:15:01 	0:27:59 	0:21:15 
	Bryce 	0 	65 	0:00:07 	0:00:37 	0:15:58 	0:07:05 	0:22:57 	0:18:13 
	Arnold 	0 	123 	0:00:15 	0:04:44 	0:12:52 	0:12:27 	0:25:13 	0:15:40 
	Ankitb 	0 	116 	0:00:09 	0:02:08 	0:08:45 	0:03:19 	0:12:01 	0:10:50 
	Alison 	0 	12 	0:00:08 	0:00:14 	0:11:09 	0:16:39 	0:26:26 	0:13:02 
	Alan 	0 	158 	0:00:52 	0:13:50 	0:12:00 	0:55:45 	1:06:42 	0:15:04 
	Total 	0 	1502 	0:00:34 	0:17:30 	0:11:29 	0:16:04 	0:27:04 	0:14:09 

	

	

	

	

	

	

	
	
	Weekly Csat % report by an Operator 	

	

	

	

	Operator 	1 Not Very 	2 Somewhat 	3 Satisfactory 	4 Very 	Total Recorded 	Total Response Rate (%) 	Csat % 	

	Kevin 	14.00 	7.00 	16.00 	20.00 	57 	15.92 	63.16 	

	Ralph 	9.00 	6.00 	7.00 	20.00 	42 	11.73 	64.29 	

	Kate 	9.00 	6.00 	18.00 	24.00 	57 	15.92 	73.68 	

	Jasmeet 	6.00 	3.00 	9.00 	30.00 	48 	13.41 	81.25 	

	Alan 	6.00 	5.00 	10.00 	15.00 	36 	10.06 	69.44 	

	Solace 	4.00 	1.00 	6.00 	8.00 	19 	5.31 	73.68 	

	Arnold 	3.00 	2.00 	6.00 	21.00 	32 	8.94 	84.38 	

	Ankitb 	3.00 	3.00 	7.00 	19.00 	32 	8.94 	81.25 	

	Bryce 	2.00 	1.00 	0.00 	17.00 	20 	5.59 	85 	

	Shirley 	1.00 	0.00 	0.00 	2.00 	3 	0.84 	66.67 	

	Galvin 	1.00 	0.00 	1.00 	0.00 	2 	0.56 	50 	

	Alison 	0.00 	0.00 	1.00 	0.00 	1 	0.28 	100 	

	Total 	64.00 	34.00 	83.00 	177.00 	358 	100.00 	72.63 	

Thanks & Regards, 
MR S ingh