Subject: Re: Feedback-Khargeswar
From: Sahir Nomaan <[email-masked]>
To: Khargeswar Solowan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Akhil P Walia <[email-masked]>, M ramananda <[email-masked]>, Subir Chakma <[email-masked]>
Date: Sun, 31 Mar 2013 10:15:05 +0530 (IST)

Khargeswar, 

[22:04:03] 	info: Your Issue ID for this chat is LTK5270109884841X 	
[22:04:08] 	Kate: Welcome to our live chat service. Please make sure you have added the email address [email-masked] to your email address book and safe list while I read your query/question 	
[22:04:34] 	Kate: Hi 	
[ 22:04:37 ] 	IOLANDA: hello I am not receiving your emails and ... its all added to my address book... kindly please email me on email [email-masked] to inform me of why and so many lost thank you this is the third time im metnioning this ..and also they are not in my account nor offers why ??? 	
[ 22:05:08 ] 	IOLANDA: i would like your support ppl to email me ple3ase witht the answer i dont have time to be here now 	
[ 22:06:51 ] 	IOLANDA: hello 	
[22:07:55] 	Kate: One moment please... 	
[22:08:03] 	IOLANDA: can you please give me the support email address ? 	
[22:09:09] 	IOLANDA: helllllllllllllllllloooooooooooooo 	
[22:09:12] 	Kate: This is our [email-masked] email address 	
[22:10:56] 	IOLANDA: m: CotterWeb Support Center ([email-masked]) Sent: 29 March 2013 17:10:36 To: im fp ([email-masked]) Be careful! This sender has failed our fraud detection checks. Show content 	
[22:11:37] 	IOLANDA: ***ERROR: THIS IS A ?NO REPLY? EMAIL ADDRESS! WE WILL NOT RECEIVE THIS REPLY!! 	
[22:13:25] 	IOLANDA: hello 	
[22:13:44] 	IOLANDA: PLEASE EMAIL ME WITH MY RESPONSE AND OR GIVE ME THE CORRECT ADDRESS TO CONTACT YOU 	
[22:13:46] 	IOLANDA: VIA EMAIL 
[22:13:47] 	IOLANDA: THY 

You asked me what does " PLEASE EMAIL ME WITH MY RESPONSE AND OR GIVE ME THE CORRECT ADDRESS TO CONTACT YOU " mean? 

I ask you where is your reply? to her question, and if you tell me that you gave her our email add then you gave her email address before she asked so where is your reply to this statement, you did not even bother to reply to customer and as a result customer was compelled to hung up or release the chat and it is called "Chat Avoidance" meaning you are avoiding chats, earlier you used to disconnect chat by yourself in the middle of the conversation and now you are forcing the customers to disconnect the chat but still it is a "Chat Avoidance" and not answering customers back and then releasing chats or forcing customer to release chats is a serious matter for the health of the business because it has a direct effects on the business and the consequences of such an act is very serious, so this is the last time you have avoided any chat and going forward you shall not do it again. 

Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST| 

----- Original Message ----- 
From: "Khargeswar Solowan" <[email-masked]> 
To: "Sahir Nomaan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "M ramananda" <[email-masked]>, "Subir Chakma" <[email-masked]> 
Sent: Saturday, 30 March, 2013 23:46:31 GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Feedback-Khargeswar 

This member left the chat after send this " PLEASE EMAIL ME WITH MY RESPONSE AND OR GIVE ME THE CORRECT ADDRESS TO CONTACT YOU VIA EMAIL " what does it mean ? 

----- Original Message ----- 
From: "Sahir Nomaan" <[email-masked]> 
To: "Khargeswar Solowan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "M ramananda" <[email-masked]>, "Subir Chakma" <[email-masked]> 
Sent: Saturday, March 30, 2013 1:23:25 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Feedback-Khargeswar 

Khargeswar, 

Ticket No: LTK5270109884841X 

Feedback- 

1- No response, customer eventually hangup. 

Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST|