Subject: Re: LTK1212106131095X
From: Akhil P Walia <[email-masked]>
To: "Surya Prakash. Tiwari" <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Sun, 31 Mar 2013 02:31:43 +0530 (IST)

This is difficult case. I've fwd to Julia. 
Customer does have a point and we can't just deny it. 

Regards , 
a ✌ h ! L 

----- Original Message ----- 
From: "Surya Prakash. Tiwari" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]> 
Sent: Saturday, March 30, 2013 4:36:29 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1212106131095X 

Hi Sir, 

Transferring this case to L2 queue as I wasn't sure what to reply. 

AWB number 7376845722 - As per customer he only received one Speaker ,Backed shows 3 speakers are under one shipment number(1300376) however 
speaker supplier shows that 3 cartons was delivered into your facility(AS per customer) 

As the customer has received only one speaker , he believes the remaining 2 cartons are still with us. 
But Kim is saying all arrived under one carton and sent 

Should we suggest him to file a claim or Borderlinx will reject... 

Regards 
Surya