Subject: Feedback-Kevin
From: Sahir Nomaan <[email-masked]>
To: "G. Krishna Chandra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>
Date: Sat, 30 Mar 2013 16:49:26 +0530 (IST)

Kevin, 

Ticket NO: LTK5270109698406X 

Feedback- 

1- Customer said getting closed surveys and you said "if you are getting closed survey you can choose open survey" what does it mean? 

2- You did not comprehend the customer's problem, customer said that she is getting those surveys which she has already done it, so you should have escalated it after taking the details instead of giving that meaning-less answer. 
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	Kevin : Welcome to our live chat service. Please make sure you have added the email address [email-masked] to your email address book and safe list while I read your query/question 	
	Kevin : Hi 	
	Christopher: hello, i keep getting surveys that are closed, can this issue be fixed or do I have to deal with it? 	
	Kevin : if there is close the survey , you can take other survey , which is open 
Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST|