Subject: Feedback-kevin
From: Sahir Nomaan <[email-masked]>
To: "G. Krishna Chandra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>, M ramananda <[email-masked]>
Date: Sat, 30 Mar 2013 16:33:46 +0530 (IST)

Kevin, 

Ticket NO: LTK5270109696818X 

Feedback- 

1- Lack of Pro-activeness, when you advice the customer to speak to Service Provider also tell them the name of the service provider 
2- You follow the procedure correctly but i have always been giving you feedback on Soft-skills because it sounds like as if you want to get rid of customer or the query. 

Customer's Feedback: 

" The service member I spoke with not only couldn't answer my question, but wasn't good with grammar. He seemed quick to get rid of the issue by passing it off to someone else. Your service members should have a knowledge about the cash offers and be more willing to help, even if they can't answer the question, not just respond, "sorry you will have to contact the provider." He did not tell me who the provider was without me needing to ask." 

Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST|