Subject: Section 7 - Credit to account
From: Subir Chakma <[email-masked]>
To: Sahir Nomaan <[email-masked]>, Binod Joshi <[email-masked]>, "Jasmeet S. Rai" <[email-masked]>, Ankit Bhardwaj <[email-masked]>, "Prashant K. Sharma" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Ashish Niyoliya <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Khargeswar Solowan <[email-masked]>, romesh singh <[email-masked]>, M ramananda <[email-masked]>, Ankit Abrol <[email-masked]>
Cc: E ganin <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Wed, 27 Mar 2013 14:34:20 +0530 (IST)

Hello Guys, 

Please make sure ALL of you review attached manual, Section 7 on how to enter manual credits, as well as our Escalation Tickets. Client made a serious complaint of repeated mistake while entering Manual credits, specially by the newbies. 

If anyone is having doubt on Manual Credits, please let me know, I will arrange a retraining for you. We MUST stop any errors. 

Senior agents, any confusion on manual credits, let me know. I will have it clarified with the client. 

Regards Subir