Subject: Feedback-Paul
From: Sahir Nomaan <[email-masked]>
To: "Prashant K. Sharma" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>, M ramananda <[email-masked]>
Date: Mon, 25 Mar 2013 09:47:41 +0530 (IST)

Prashant, 

Ticket NO: LTK5270104312954X 

Feedback- 

1- You followed the procedure well and escalated the issue but when you escalate it try and explain customer that as to why you are escalating it and what is the possible solution which customer can get from the resolution team because from the customer's point of view they feel like being kept in dark when a proper explanation is not given because of which 
customers ends up giving Dis-Satisfied. 

Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST|