From: "Surya Prakash. Tiwari" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Sun, 24 Mar 2013 12:42:37 +0530 (IST)

In order to file a claim on your behalf, we  must request you to email us the necessary documents again.  
As you have taken out the Safetylinx value protection cover, we can file a claim on your behalf.  In order to do so, please follow the instruction as stated below.
First of all, please follow the link below  and download Safetylinx claims form.
https://www.borderlinx.com/pages/faq/claim-processed
Please complete and return the Borderlinx Safetylinx compensation claim form to [email-masked] together with your original purchase invoice and your Borderlinx shipment invoice, and good quality pictures of the shipment and items if the order is damaged. Once we receive the above, we will file a claim for your shipment.
We apologise for the inconvenience and the delay this may cause you as a result. Please act urgently, so we can file a claim on your behalf as soon as you provide us with requested documents.
Please make sure to re-send your email, if no acknowledgement email is delivered to you after sending you email to us.
Thank you very much for your kind understanding and valued custom. we await for your reply.

Regards 
Surya