Subject: Fwd: Concern-Urgent
From: Trisha Perez <[email-masked]>
To: philippines <[email-masked]>
Date: Sun, 24 Mar 2013 05:02:49 +0530 (IST)

CORRECTION! 

Instead of sending the email directly to Akhil Sir via LP, p lease send all priority follow up cases in Customlists to TL's including me. 

Please forward all issues that needs to be in priority follow up via ZIMBRA. 

Kindly include the following: 

Order ID: 
Full name: 
Email address: 
Contact number: 
Order comments: 
Customer issue: 
Ticket ID of escalated issue: 

Should you have any further questions, please ask. 

Thanks, 
Trisha 

----- Forwarded Message ----- 
From: "Trisha Perez" <[email-masked]> 
To: "philippines" <[email-masked]> 
Sent: Sunday, March 24, 2013 6:29:15 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Fwd: Concern-Urgent 

Hi All, 

Please be guided on below message from Akhil Sir. 

If customer contacted us for some issues and repeated follow ups do not work, please send priority follow-up to Akhil Sir on Outlook. 
This could be done via LivePerson. 

To Email address: [email-masked] 
CC: [email-masked] 
Subject: Live Chat Escalations - Priority Follow up 

Hi Akhil, 

This order has been escalated because (reason) 

Order ID: 
Full name: 
Email address: 
Contact number: 
Order comments: 
Ticket ID of escalated issue: 

Sincerely, 
(Yourname) 

Any doubts, please ask. 

Thanks, 
Trisha 

----- Forwarded Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "nyle" <[email-masked]>, "Trisha Perez" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Abegail Ortega" <[email-masked]>, "Jorge Kho" <[email-masked]>, "sahir" <[email-masked]> 
Sent: Sunday, March 24, 2013 4:05:10 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Re: Concern-Urgent 

Nyle/Trisha what is the customer's issue? 
Have we escalated? 

April is new. She is not responding to issues as fast as Tami I know. 

However, if repeated followups do not work, send escaaltion to me on Outlook for priority follow-up. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Sahir Nomaan" <[email-masked]> 
To: "Nyle Remo" <[email-masked]>, "Abegail Ortega" <[email-masked]>, "Jorge Kho" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Saturday, March 23, 2013 4:50:54 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Concern-Urgent 

Hi All, 

while monitoring chats i have come across this particular customer who has spoken 12 times to almost all agents in custom list including Senior person like Nyle but the solution has not been given to him yet, this customer has been chatting since 21-March-2013 evening till 12 P.M next day, he spoke to our agents even at 3:00 am and made it clear that he require the Australian Business Email List or Data Base on urgent basis and every single person has given him EXACTLY the same response "Apologies and Assurance" except what he required, i want to understand where are we on this case, i do not want the customer to suffer because of us, please follow up and get it sorted out as this customer came on chat more than 12 times which is indeed a Big Deal and a concerning matter. 

Nyle,Jorge and Abegail please look into it and help the customer, he is in desperate need of help!!! 

Please update me on this situation ASAP. 

Customer name: Victor 
Customer's mail I.D : [email-masked] 

Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST|