Subject: Re: Abandon Chats
From: Deeksha Dadu <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Sahir Nomaan <[email-masked]>
Date: Sat, 23 Mar 2013 10:50:42 +0530 (IST)

spoke with Sahir. situation clear to him now.

----- Original Message -----
From: "Akhil P Walia" <[email-masked]>
To: "Sahir Nomaan" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>, "Subir Chakma" <[email-masked]>
Sent: Saturday, March 23, 2013 4:20:10 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Abandon Chats

Hi Sahir, 

What I was told PKR agents will only provide back-up on Inbox in absence of primary Inbox agent or when he goes on break. 

Both Ankit and Abhinav are primarily PKR agent. 
They both were logged-in on 'Away' status most of the time. You may refer to online time in LP reports. 
Ankit only took few chats when Inbox agents went on break. 
Therefore, those 8 chats you mentioned never came in their queue. 

G.Krsihna and Prashant were primarily logged-in for Inbox. So please check the time these chats were abandoned and the concurrent chats of agents if 2 agents were already at full limit. Chandan can help you on how to pull these reports. 
Once you know the time of abandonment and agents online. This can be further accounted to that agent. 

Right now I am not aware if there are 4 agents in shift and all need to pitch-in to ensure there is no abandonment. 
As of now we are only maintaining 2 Inbox seats. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Sahir Nomaan" <[email-masked]> 
To: "Ankit Abrol" <[email-masked]>, "Abhinav Seth" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Subir Chakma" <[email-masked]> 
Sent: Friday, March 22, 2013 1:13:14 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Abandon Chats 

Ankit/Abhinav, 

We had 12 Abandoned chats yesterday in which 8 chats were abandoned in your shift,how did that happen? while we trying our best to reduce that number you both alone have contributed to 8 abandoned chats, i am sorry guys but this is not acceptable at all, i have already told you this but nothing seems to be working, please justify this,i don't know about other people and other shifts but i do not want to see even a single abandon chat from today,and i want to know what and how you guys are going to do to reduce it to 0. 

Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST|