Subject: Feedback
From: Sahir Nomaan <[email-masked]>
To: Khargeswar Solowan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>, M ramananda <[email-masked]>
Date: Wed, 20 Mar 2013 13:43:44 +0530 (IST)

Ticket No: LTK5270106243830X 

Feedback- 

1- I have already told you so many times that you have maintain your cool, customer asked you multiple queries and you answered only one of them in 45 Minutes and when customer asked you about the other two queries you asked customer write it again.why? why did ask customer to write those questions again you can simply read it again. 

2- You always start your chat on better tone but as the chat proceeds you tend to loose your patience with customer, when you know that customer is not able to understand do not attempt to solve those queries in just few words, please explain it to customers that as to why the you are telling her that you can't do it except the service provider. 

3- Please don't just give canned response try and explain it to customers. 
Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST|