Subject: LTK1212103818706X
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>
Cc: Subhash Kumar <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Date: Wed, 20 Mar 2013 07:53:44 +0530 (IST)

Why this was transferred to EN-2. 
If customer can't be reached. Though I doubt you really tried because I don't see any linked ticket or call attempt on it. 
You need to assign task to next available agent or send customer a folowup email. 
Do the needful. 

-- 
Regards , 
a kh ! L