Subject: LTK1212104977259X
From: Deeksha Dadu <[email-masked]>
To: [email-masked], parag <[email-masked]>
Cc: [email-masked], subir <[email-masked]>, akhil <[email-masked]>, [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Mar 2013 16:02:52 +0530 (IST)

The customer said that there are two shipments which are supposed to be delivered to Lockbourne. for one of them he gave us the correct tracking number and it did get delivered to LK. for the other, the customer did not have the correct tracking number and wasn't being able to retrieve it from the merchant. 

@Parag: you asked the customer for the tracking number for the second shipment but when he told you that he can't give it, you should have at least given the rest of the details such as item description, merchant number for that shipment to the hub so that they could try to locate it. you only enquired about the first shipment and the second one was totally forgotten 

@Gelna: you took the ticket and blindly followed what Parag did. why did not bother to read the whole ticket to see the complete issue? 

till date no one has even tried to locate his second shipment. 

@Parag: E-mail the hub right now and give them the item description and the Merchant name and tell them that the customer is not being able to provide the tracking number for this shipment.