Subject: Agent Exit Survey
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Tue, 19 Mar 2013 09:33:39 +0530 (IST)

Hello Guys, 

New categories has been added to Agent Exit Survey to cover all issues. Please ensure you fill correct survey. 
I still see many issues, otherwise categorized in the list, still being marked 'OTHERS'. If anyone is confused, let me know and I will clarify/identify correct category for the problems. 

Unknown Suite (UK) 
Data entry error (UK) 
Misdelivery (UK) 
Repacking (UK) 
Unknown Suite (US) 
Data entry error (US) 
Misdelivery (US) 
Repacking (US) 
Concierge: status update & cancellation 
Duty & Tax issue 
Volumetric Weight 
Dutiable Value amendment 
Return 
Billing issue 
Merchant question 
Technical issue 
Promo Code issue 
Prohibited Goods query 
Registration & Account closure 
Local delivery issues: MSG/DMG/Wrong item 
Fuel Surcharge issue 
Insurance process 
Storage charges 
Refund 
Payment error 
Other 
International Return 
Consolidation 
Dispose Shipment 
OWA enquiry 
Estimated Delivery Time 
Estimated Shipping Cost 
Inbound Shipment Status 
Outbound Shipment Status 

Rgds Subir