Subject: PKR Weekly Report 11th - 17th Mar
From: "E. Ganin" <[email-masked]>
To: Binod Joshi <[email-masked]>, romesh singh <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Trisha Perez <[email-masked]>, Ravish kumar <[email-masked]>, M ramananda <[email-masked]>, Esther Manabit <[email-masked]>, Ariel Timosa <[email-masked]>, Ankit Abrol <[email-masked]>, Abhinav Seth <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Mon, 18 Mar 2013 14:50:00 +0530 (IST)

Hi Team, 

Please see below for PKR Weekly Report 11th - 17th Mar. 

	

	

	

	Chat Volume 	

	

	

	Operator 	Email Resolved 	Chats Started 	Avg. Wait Time 	Max Wait Time 	Avg. Chat Length 	Avg. Wrap Up Time 	Avg. Handle Time 	Avg. Contact Time 
	IReal-Trisha 	2 	328 	0:00:25 	0:08:05 	0:09:43 	0:25:33 	0:33:43 	0:10:34 
	IReal-Rizza 	0 	48 	0:00:34 	0:05:43 	0:14:13 	0:20:16 	0:34:30 	0:15:07 
	IReal-Ralph 	17 	223 	0:00:18 	0:09:02 	0:09:47 	0:03:50 	0:13:33 	0:10:29 
	IReal-Rafael 	13 	275 	0:00:37 	0:09:36 	0:10:41 	0:10:08 	0:20:29 	0:12:01 
	IReal-Gareth 	13 	69 	0:00:20 	0:05:27 	0:09:43 	0:03:11 	0:12:27 	0:10:19 
	IReal-Esther 	0 	71 	0:00:09 	0:04:17 	0:14:17 	0:15:42 	0:27:47 	0:14:59 
	IReal-Ariel 	0 	232 	0:00:28 	0:08:46 	0:17:35 	0:01:53 	0:19:28 	0:18:23 
	IReal-Alan 	1 	277 	0:00:25 	0:08:23 	0:09:43 	0:17:56 	0:26:42 	0:10:19 
	IReal-Abby 	96 	281 	0:00:15 	0:06:47 	0:09:03 	0:01:00 	0:10:01 	0:09:39 
	Total 	142 	1804 	0:00:24 	0:09:36 	0:11:05 	0:10:58 	0:21:35 	0:11:53 

	

	

	

	Chat Survey 	

	

	

	Operator 	Excellent 	Fair 	Good 	Poor 	Very Good 	Total Recorded 	CSAT (%) 	

	IReal-Ralph 	14 	0 	0 	0 	1 	15 	100 	

	IReal-Trisha 	11 	0 	2 	1 	3 	17 	94 	

	IReal-Rafael 	11 	0 	3 	0 	0 	14 	100 	

	IReal-Abby 	11 	0 	0 	0 	4 	15 	100 	

	IReal-Ariel 	6 	0 	2 	0 	5 	13 	100 	

	IReal-Gareth 	4 	0 	0 	0 	0 	4 	100 	

	IReal-Esther 	3 	0 	1 	0 	1 	5 	100 	

	IReal-Alan 	2 	1 	1 	2 	1 	7 	57 	

	IReal-Rizza 	1 	0 	0 	0 	1 	2 	100 	

	Total 	63 	1 	9 	3 	16 	92 	96 	

with regards, 

Ganin