Subject: Missing Pc - WORK IMMIDIATELY
From: Saurabh Dadu <[email-masked]>
To: Subhash Kumar <[email-masked]>, akhil <[email-masked]>, Subir Chakma <[email-masked]>, vikas Adhikari <[email-masked]>
Date: Sun, 17 Mar 2013 00:14:39 +0530 (IST)

SUBHASH - 

1. Speak to DHL India and find out where is the missing piece
2. Email the customer right away and tell him you are working on it, and tell him when the piece will be delivered. Apologize to the customer for inconvenience. Explain him that given the way DHL works, sometimes its not possible for both the pieces in the shipment to travel togather. Its a very rare coinsurance, and we will do what ever possible to rectify it to ensure you get your Nexus as soon as possible.

Also tell him that 3 - 4 days is not a guaranty but an estimate. You can see your shipment was shipped by DHL Express. You can offer him a $10 voucher for future if the need be. NO REFUND.

Angad Singh
‎Borderlinx Absolutely rubbish service by DHL. It's been 7 days and I've only got partial delivery of my shipment. DHL has escalated the problem and are trying to 'trace' the other box (my Nexus4!), which they think is still stuck in the UK by their mistake. Their tracking is screwed and never showed this. (http://goo.gl/bxmvD) This is horrible after having paid for express shipment. At best it will take 3-4 more days! I want a refund for my shipment charges or will take further action!