Subject: tickets to EN2
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Sat, 16 Mar 2013 04:52:22 +0530 (IST)

When you transfer a ticket to L2. Also, followup on it to see what responses we have sent to customer for your future reference. 
Don't just transfer any ticket with a random note. You can learn this process only if you have zeal to know how to resolve an issue. 

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Regards , 
a kh ! L