Subject: Wait time on inbox
From: Deeksha Dadu <[email-masked]>
To: khargeshwar <[email-masked]>, [email-masked], Abhinav Seth <[email-masked]>
Cc: subir <[email-masked]>, Sahir Nomaan <[email-masked]>, akhil <[email-masked]>, ganin <[email-masked]>
Date: Thu, 14 Mar 2013 14:41:37 +0530 (IST)

Khargeshwar/Anuj/Abhinav,

I have been checking the inbox report daily personally and  I notice that wait time before you pick up a chat in really high for all 3 for you. You need to pick up the chat with in 10 seconds and in worst case scenario 15 seconds. do not wait for each other to pick up the chat. i am constantly monitoring your reports so be careful about this. 

Regards,
Deeksha