Subject: Re: LTK5270101607158X - Pls talk to agent
From: Sahir Nomaan <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 13 Mar 2013 12:45:52 +0530 (IST)

Subir, 

Thanks for the heads up but feedback has already been closed with the agent by the client and i have also spoken to the agent as-well about it 

Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST| 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Sahir Nomaan" <[email-masked]> 
Sent: Wednesday, 13 March, 2013 12:26:48 GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK5270101607158X - Pls talk to agent 

Hello Sahir, 

Please talk to the agent on this case? This is serious case that must be discussed. 

Make sure to escalate "I want a Supervisor" tickets 

LTK5270101607158X - Kevin - This member asked for a Supervisor. This ticket was not given the proper CR nor was it escalated. This ticket will most likely go to a BBB threat simply because it was not properly handled. Please follow the instructions and use the correct CR for Supervisor escalation. 

Also, I changed the CR to say please allow 24 hours for the queue to empty, instead of 10 business days. 

Rgds Subir