Subject: LTK5270101607158X - Pls talk to agent
From: Subir Chakma <[email-masked]>
To: Sahir Nomaan <[email-masked]>
Date: Wed, 13 Mar 2013 12:26:48 +0530 (IST)

Hello Sahir , 

Please talk to the agent on this case? This is serious case that must be discussed. 

Make sure to escalate "I want a Supervisor" tickets 

LTK5270101607158X - Kevin - This member asked for a Supervisor. This ticket was not given the proper CR nor was it escalated. This ticket will most likely go to a BBB threat simply because it was not properly handled. Please follow the instructions and use the correct CR for Supervisor escalation. 

Also, I changed the CR to say please allow 24 hours for the queue to empty, instead of 10 business days. 

Rgds Subir