Subject: Re: Ibrahim task
From: Akhil P Walia <[email-masked]>
To: Ibrahim Usmani <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Wed, 13 Mar 2013 04:15:38 +0530 (IST)

Hi Ibrahim, 

I see you called the customer. Thanks. 

However, while releasing ticket since a reply from customer side is pending, so ticket status should be 'Pending Customer Action' with desired number of queue days. 

Could you please followup with customer and know if he emailed PayPal already? 

If so, transfer this ticket to Finance Admin to know if customer has reversed the chargeback. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Ibrahim Usmani" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]> 
Sent: Tuesday, March 12, 2013 1:53:49 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Ibrahim task 

Hi Ibrahim 

First major task for you. 

You need to call a customer in Saudi Arabia and convince him to cancel the PayPal dispute. 

Please study the case in ticket LTK1212104751616X before calling customer. 

Subir will help you understand if anything not clear. 

Needless to say, you need to converse in Arabic so customer does not feel cheated. 

-- 
Regards , 
a kh ! L