Subject: Re: DHL Express - IMP
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subhash Kumar <[email-masked]>
Date: Tue, 12 Mar 2013 22:53:18 +0530 (IST)

Updated in KB as well. 
Coordinating with DHL to trace Shipments and Customs issues http://cherryinternal.com/support/index.php?action=kb&article=106 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Ibrahim Usmani" <[email-masked]>, "Seraj Ahmad" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Karla Cabarse" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Abegail Ortega" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Jorge Kho" <[email-masked]>, "Parag Chaturvedi" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "vikas Adhikari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Tuesday, March 12, 2013 5:12:04 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: DHL Express - IMP 

Hello guys update from Katerina. 

This should be done by Vikash, Surya and Subhash including me and Akhil. Rest of the team should escalate to any one of the above listed agent instead. 

------------------ 

Can we please ensure that when we send an email on the subject line we include: LP ticket number and the DHL AWB number 

Our aim is to provide Neill with all info on our 1 st email, so we can resolve the cases asap 

Regards, 

Katerina 

From: Subir Chakma [ mailto:[email-masked] ] 
Sent: 12 March 2013 11:48 
To: Katerina Mousia; manager 
Cc: Saurabh Dadu 
Subject: RE: DHL Express 

Hello Katerina, 

Got the update. Thank you. This will make things a lot easier with a one point contact. 

Regards, 
Subir Chakma 

From: Katerina Mousia 
Subject: DHL Express 

Dear All, 

We now have a dedicated support coordinator for DHL Express. 

· DHL Express USA: 

[email-masked] 

Available: Monday to Friday 

For out of office hours, please call DHL CS: 001-8002255345 

DHL UK: 

[email-masked] 

Available: Monday- Friday 

Please ensure that you always provide all information to DHL Express and you always copy me on the emails. 

Any questions, please let me know. 

Regards, 

Katerina Mousia Customer Service Manager