Subject: PKR Weekly Report 25th Feb - 3rd Mar
From: "E. Ganin" <[email-masked]>
To: Binod Joshi <[email-masked]>, romesh singh <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Trisha Perez <[email-masked]>, Ravish kumar <[email-masked]>, M ramananda <[email-masked]>, Esther Manabit <[email-masked]>, Ariel Timosa <[email-masked]>, Ankit Abrol <[email-masked]>, Abhinav Seth <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Mon, 11 Mar 2013 15:53:37 +0530 (IST)

Hi Team, 

Please see below for PKR Weekly Report 4th - 10th Mar. 

Ankit and Esther, can you please work more harder? 

	

	

	

	Chat Volume 	

	

	

	Operator 	Email Resolved 	Chats Started 	Avg. Wait Time 	Max Wait Time 	Avg. Chat Length 	Avg. Wrap Up Time 	Avg. Handle Time 	Avg. Contact Time 
	IReal-Trisha 	0 	120 	0:00:19 	0:06:40 	0:08:23 	0:23:51 	0:32:03 	0:09:05 
	IReal-Rizza 	1 	15 	0:00:10 	0:01:25 	0:16:42 	0:07:46 	0:24:28 	0:17:44 
	IReal-Ralph 	6 	322 	0:00:20 	0:07:02 	0:09:13 	0:01:38 	0:10:51 	0:09:53 
	IReal-Rafael 	3 	341 	0:00:34 	0:16:02 	0:10:40 	0:07:29 	0:18:04 	0:11:30 
	IReal-Gareth 	22 	120 	0:01:08 	0:17:11 	0:10:29 	0:09:05 	0:19:25 	0:11:59 
	IReal-Esther 	2 	86 	0:00:05 	0:03:23 	0:14:23 	0:22:19 	0:34:54 	0:14:46 
	IReal-Ariel 	2 	259 	0:00:38 	0:10:18 	0:15:57 	0:02:07 	0:17:59 	0:17:03 
	IReal-Alan 	0 	290 	0:00:42 	0:13:22 	0:11:01 	0:28:55 	0:39:09 	0:12:08 
	IReal-Abby 	60 	211 	0:00:06 	0:02:56 	0:10:59 	0:00:51 	0:11:50 	0:11:30 
	Total 	96 	1764 	0:00:30 	0:17:11 	0:11:20 	0:10:16 	0:21:23 	0:12:12 

	

	

	

	Chat Survey 	

	

	

	Operator 	Excellent 	Fair 	Good 	Poor 	Very Good 	Total Recorded 	CSAT (%) 	

	IReal-Ralph 	18 	1 	2 	0 	2 	23 	96 	

	IReal-Abby 	13 	1 	0 	0 	3 	17 	94 	

	IReal-Ariel 	11 	0 	0 	3 	3 	17 	82 	

	IReal-Rafael 	9 	0 	1 	2 	3 	15 	87 	

	IReal-Gareth 	9 	0 	0 	0 	4 	13 	100 	

	IReal-Trisha 	7 	1 	0 	0 	0 	8 	88 	

	IReal-Rizza 	1 	0 	0 	0 	0 	1 	100 	

	IReal-Esther 	1 	0 	0 	1 	1 	3 	67 	

	IReal-Alan 	1 	1 	1 	1 	0 	4 	50 	

	Total 	70 	4 	4 	7 	16 	101 	89 	

with regards, 
Ganin