Subject: Borderlinx Customs Issue
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Arlene A. Putot" <[email-masked]>, Karla Cabarse <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <[email-masked]>,
Date: Mon, 11 Mar 2013 13:45:32 +0530 (IST)

Hello , 

AWB 9427248250 to India, customs tax applied to shipment. Ca lled DHL India to inform it is sent DDP and they confir med that they will NOT cha rge extra charges therefore. Issue resolved. 

It is better to call speci fic DHL person who is handling the case, rather then calling at general phone line. 

T his email is just for an idea how you can resolve such cases. 

[11:48:15 AM] reshma: Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question. 
[11:48:44 AM] reshma: Hello Hrushi. 
[11:48:58 AM] reshma: Is it the local tax or custom tax? 
[11:49:24 AM] Hrushi: let me show you the mail 
[11:49:43 AM] Hrushi: Dear Mr Hrushikesh This is with reference to above subject airwaybill .This is to inform you that the shipment is out for delivery today .Please keep the customs duty ready Rs 1399 / -We will keep you posted with further status by 12/3 before 1700hrs. For any further assistance please feel free to contact us.Thanks & Regards,GitanjaliExecutive - Customer CareDHL Express (India) Pvt.Ltd.Direct No: +91-22- [email-masked] 
[11:50:50 AM] reshma: We will contact the DHL and get back to you on this issue. 
[11:51:58 AM] Hrushi: today is the delivery date pls do this on priority. and the package is out for delivery - but it did not reach me-- so pls do it on priority. 
[11:56:08 AM] reshma: Ok. We will get back to after talking with DHL Team. 
[11:58:53 AM] reshma: We have spoken to DHL (+91-22- [email-masked]) 
[11:59:15 AM] reshma: They will release the shipment without any additional payment. 
[11:59:35 AM] Hrushi: ok thank you 
[11:59:46 AM] reshma: Gitanjali will send you an email shortly confirming the same. 
[11:59:51 AM] reshma: You are welcome 
[11:59:56 AM] Hrushi: i got the reply 
[12:00:00 PM] Hrushi: from Gitanjali 
[12:00:06 PM] reshma: Wow! 
[12:00:09 PM] Hrushi: thanks for your help 

Rgds Subir