Subject: Re: Borderlinx Lockbourne Shipments
From: Akhil P Walia <[email-masked]>
To: Prayas Kumar <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Arlene A. Putot" <[email-masked]>, Karla Cabarse <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subhash Kumar <
Date: Sun, 10 Mar 2013 23:43:08 +0530 (IST)

Additionally, please note the following: 

NOTE : 
-Every time you respond to a Lockbourne issue, it is mandatory to search for the missing shipment in backend. 
-Many times shipment is forwarded to Dayton and is updated in unknown suite. 
-If the carrier is USPS, refer this article on how to locate missing shipments from LCK: http://cherryinternal.com/support/index.php?action=kb&article=80 
-Do not use same response every time. 
-If a Lockbourne delivery is found, do update the tracker accordingly. 
-You should never take the direct responsibility for the compensation of shipments lost in transit from merchant to hub. 
-There are many instances when it was found item was actually delivered to Cincinati airport in Ohio, instead of Lockbourne warehouse. 
-Borderlinx would try whatever possible to locate the shipments if mis-delivered to Lockbourne. However, process might take from few weeks to months. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Prayas Kumar" <[email-masked]>, "Seraj Ahmad" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Arlene A. Putot" <[email-masked]>, "Karla Cabarse" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Abegail Ortega" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Jorge Kho" <[email-masked]>, "Parag Chaturvedi" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "vikas Adhikari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Ibrahim Usmani" <[email-masked]> 
Cc: "admin" <[email-masked]> 
Sent: Sunday, March 10, 2013 12:34:42 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Borderlinx Lockbourne Shipments 

Hello Team, 

How to handle LOCKBOURNE DELIVERY? 

Please advise the customers- 

- That the shipment was delivered to wrong address in Lockbourne and NOT to Dayton. 
- That we moved to Dayton Hub in Aug' 2012 and informed all customers about the change. 
- That some other companies have taken over the space now and we do not have any staff there. 
- That we are still trying to retrieve the misdeliveries from Lockbourne to Dayton Hub as a good will gesture and which may take 2-3 weeks. 
- That we can not guarantee the shipments delivered to Lockbourne until we actually retrieve them successfully at Dayton Hub. 

Collect the shipment details and update it to Lockboune tracer. 
Do NOT escalate them to HUB before atleast 3 weeks from date of delivery. Hub can not expedite the process. If the shipment arrives, it will be automatically updated to customer account by hub team, or moved to unknown if its unclaimed/without suite number. 

Standard Template for Lockbourne Delivery 

Please be advised that your shipment has been delivered to our previous facility located in Lockbourne. We changed our address in August 2012 and our customers were informed via email. The shipment has not been delivered to Borderlinx as our staff is no longer working there. However, as a good will gesture we are still in contact with the old warehouse in order to transfer the shipment to our facility in Dayton. This process may take 2 to 3 weeks. Please note that we are not able to confirm the delivery till it has delivered to Borderlinx. The warehouse has informed that the shipment is not in Dayton yet, so please wait for our confirmation. 

Alternatively, you can contact the seller or the courier in order to pick the shipment up and move it to the correct Borderlinx address. 

For next times, please update your correct Borderlinx address in the seller's site. 

If you need any further assistance, please do not hesitate to contact us. 

Rgds Subir