Subject: DESCRIPTOR
From: Trisha Perez <[email-masked]>
To: philippines <[email-masked]>
Cc: nyle <[email-masked]>, abegail <[email-masked]>, Jorge Kho <[email-masked]>
Date: Sun, 10 Mar 2013 04:03:55 +0530 (IST)

Reminders: 

Our VISA descriptor name : "GLOBAL PH" 
AMEX will be Lts-support.com/racton investments 
eCheck transactions it should appear as "SMGOnline or SMG Online". 

From: Akhil Walia [LSM] <[email-masked]> 
To: "[email-masked]" <[email-masked]>; "[email-masked]" <[email-masked]>; "[email-masked]" <[email-masked]>; "[email-masked]" <[email-masked]> 
Sent: Sunday, March 10, 2013 5:28 AM 
Subject: FW: Fort7Pay Backoffice dispute of transaction 14072362 with orderid 154613181858911 

We have high no. of chargebacks on Securetabs. 

This is not good for business. 

The main reason for CB is that Securetabs changes their payment descriptor very often and customers do not recognize the transaction. 

This makes them suspicious and they call their bank to reverse the charge. 

Going forward in every chat/email agent must mention proactively the descriptor that would appear on their card statement. 

Descriptor changes very frequently, so all must be aware. 

Regards 

Akhil