Subject: Feedback-Ariel
From: Sahir Nomaan <[email-masked]>
To: Ariel Timosa <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, Jorge Kho <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>
Date: Sat, 9 Mar 2013 16:21:17 +0530 (IST)

Hi Ariel, 

I have monitored your call,what i found in your call is that it could have been a very good only if you had energy on call and if you had used thank yous and pleases properly, just because you were not energetic on call it sounded like dull, non-interested though you answered each and every question of customer and you were doing that very promptly which is very good, when customer was asking you about the data base you asked the customer "what country" its actually "which country" its more appropriate.but there is one thing which you should not have done- after you offered 30% discount to the customer you gave her the discount code as-well. 

Never give the discount code to any customer untill and unless customer agrees to buy. 

Scenario- call opened by agent, offered assistance,customer inquired about American data base purchase and if it includes fax numbers, email and address, agent advised that it includes business categories,address,post code,fax.nos,customer inquired whether or not she can get data of specific places like: county,agent said yes that can be done.customer inquired if she buys it for 399 would that be a one time payment? agent advised that yeah it would be one time payment, agent said just need to purchase it from website and the download link would be sent to her through email, agent enq if ready to buy,cust said need to spk to her boss first,agent offerred 30% discount if she buy it in next 24hrs and gave her the discount code. 

Thanks and Regards, 
Sahir Nomaan, 
Team Leader|L.S.M INDIA|CUSTOM LIST|