Subject: Fwd: Borderlinx- Increasing workload- LTK1212104995308X
From: Subir Chakma <[email-masked]>
To: admin <[email-masked]>
Date: Sat, 9 Mar 2013 10:25:51 +0530 (IST)

FYI 

Rgds Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Prayas Kumar" <[email-masked]>, "Seraj Ahmad" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Arlene A. Putot" <[email-masked]>, "Karla Cabarse" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Abegail Ortega" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Jorge Kho" <[email-masked]>, "Parag Chaturvedi" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "vikas Adhikari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Saturday, March 9, 2013 10:23:02 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Borderlinx- Increasing workload- LTK1212104995308X 

Hello Kaeiara, 

WHY do you need to email customer after having a long chat? WHAT is the purpose of the chat if you have to email again? 

It SHOULD be one point resolution. Whether customer send email or come to Livechat, RESOLVE all the customer issues then and there. Even if it takes time, WAIT. 

This is again unnecessarily increasing workload and increasing Ticket Queue. MUST stop with immediate effect. 

Applies to entire team. Note this. 

Rgds Subir