Subject: Borderlinx Case follow-up - LTK1212104150706X
From: Subir Chakma <[email-masked]>
To: Prayas Kumar <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Arlene A. Putot" <[email-masked]>, Karla Cabarse <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <
Cc: admin <[email-masked]>
Date: Sat, 9 Mar 2013 09:40:42 +0530 (IST)

Hello guys, 

For normal issues like PG, Returns, Misdeliveries etc.. we will follow the 3-Steps procedure. 

1. We notify customer the procedure or status of the issue and will wait for his response for next action. Put it Pending customer and select 3 days re-queue option . 
2. After 3 days, we send 1st Reminder if customer do not reply back to earlier email. Put it Pending customer and select 3 days re-queue option. 
3. After 3 days, we send a closing email to the customer that we are closing the case from our end due to no response. And that he should contact us if he needs any further assistance. CASE CLOSE. 

Please try to provide complete information to customers in your emails so they are fully aware of our policies and procedure e.g Storage fee s, or 60 days storage period after which we may dispose of items etc... 

I have seen reminders being sent dozen times which is wrong as it increases our workload and increases our Ticket Queue. 

Rgds Subir