Subject: GREAT JOB DONE HERE !!
From: Subir Chakma <[email-masked]>
To: Ankit Bhardwaj <[email-masked]>, "Prashant K. Sharma" <[email-masked]>, Anuj Kumar <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Ashish Niyoliya <[email-masked]>, Girish Kumar <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Khargeswar Solowan <[email-masked]>, Subhash Kumar <[email-masked]>, romesh singh <[email-masked]>, M ramananda <[email-masked]>, Ankit Abrol <[email-masked]>
Date: Sat, 9 Mar 2013 08:35:50 +0530 (IST)

GREAT JOB DONE HERE !! 

LTK5270100081385X – Kevin – Kevin did a very good job on this ticket. He worked very hard to make sure the Member understood that we did send him a response and that he needs to add [email-masked] to his address book, and he gave our last response. Great job! 

For Ankit Bhardwaj 

LTK5270100506701X – Alistar – This ticket should not have been escalated. I understand that you are new, but it is important to understand that Members often do NOT get replies from the Resolution Center. That is what happened with this Member. 
If a Member did not get our reply from the Resolution Center, escalating is the most troubling things to do, because he will NOT receive our next response. 
I have created specific instructions for Members who have been previously escalated, but did not receive our reply. These instructions can be found in many previous Training Tickets here on the Blog, and in Section 7 (under Escalation Rules) and 8 of the Reference Manual (Under “When NOT to escalate). 

For an example of how a ticket like this should be handled, please see Kevin’s ticket LTK5270100081385X above. 

Rgds Subir