Subject: Re: Inbox Dollars wait time
From: Subir Chakma <[email-masked]>
To: "Kh. Romesh Singh" <[email-masked]>
Cc: M ramananda <[email-masked]>, Ashish Niyoliya <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, Ankit Abrol <[email-masked]>, Khargeswar Solowan <[email-masked]>
Date: Sat, 9 Mar 2013 08:32:36 +0530 (IST)

Romesh, if you look at the number, it is consistent. The only thing affected is wait time. 
See from 1-14 Feb, wait time is 17 secs. 

Why it has gone worst in last qaurter with same number of chats? The chat line was open during Feb 1-14 as well. Do you see my logic? 

Rgds Subir 

----- Original Message ----- 
From: "Kh. Romesh Singh" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "M ramananda" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "Khargeswar Solowan" <[email-masked]> 
Sent: Friday, March 8, 2013 10:57:24 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Inbox Dollars wait time 

Hi Sir 

If two agents are chatting with 2 customer each and at that time another customer is coming and wait about 50 seconds but we will not be able to pick up that chat , one of the operator will pickup the chat after ending one of his existing chat and that chat will surely have the wait time of more than 50 sec or 1 min. So, what should we do at that time? 

Thanks & Regards 
Romesh Khundrakpam 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Ankit Bhardwaj" <[email-masked]>, "Prashant K. Sharma" <[email-masked]>, "Anuj Kumar" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Ashish Niyoliya" <[email-masked]>, "Girish Kumar" <[email-masked]>, "G. Krishna Chandra" <[email-masked]>, "Khargeswar Solowan" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "romesh singh" <[email-masked]>, "M ramananda" <[email-masked]>, "Ankit Abrol" <[email-masked]> 
Cc: "Akhil P. Walia" <[email-masked]>, "E. Ganin Singh" <[email-masked]>, "vikas Adhikari" <[email-masked]> 
Sent: Friday, March 8, 2013 5:35:34 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Inbox Dollars wait time 

Hello Team, 

The wait time in Inbox Dollars is getting worst day by day. Please see last month (Feb) and 1st week Mar report. Client has reported the matter and we MUST bring this down below 20 secs at any cost. 

I will review tomorrow individual wait time and number of chats you are doing. However with immediate effect ALL chats MUST be picked within 5-10 secs. NO MATTER WHAT. 

@Sups- Please login to Inbox and keep an eye. 

	Feb 1 – Feb 14, 2013 
	Day 	Chat Requests 	Chats Started 	Abandoned Chats 	Avg. Wait Time 
	02/01/13 	335 	335 	0 	0:00:10 
	02/02/13 	302 	298 	4 	0:00:16 
	02/03/13 	260 	258 	2 	0:00:16 
	02/04/13 	264 	263 	1 	0:00:16 
	02/05/13 	303 	299 	4 	0:00:15 
	02/06/13 	327 	326 	1 	0:00:16 
	02/07/13 	305 	301 	4 	0:00:16 
	02/08/13 	328 	325 	3 	0:00:15 
	02/09/13 	257 	248 	9 	0:00:21 
	02/10/13 	254 	251 	3 	0:00:14 
	02/11/13 	329 	326 	3 	0:00:14 
	02/12/13 	316 	313 	3 	0:00:25 
	02/13/13 	276 	269 	7 	0:00:23 
	02/14/13 	258 	256 	2 	0:00:21 
	Total 	4114 	4068 	46 	0:00:17 

	

	

	

	Feb 15 – Feb 28, 2013 
	Day 	Chat Requests 	Chats Started 	Abandoned Chats 	Avg. Wait Time 
	02/15/13 	254 	254 	0 	0:00:15 
	02/16/13 	255 	251 	5 	0:00:12 
	02/17/13 	217 	211 	6 	0:00:15 
	02/18/13 	270 	264 	6 	0:00:32 
	02/19/13 	300 	293 	7 	0:00:33 
	02/20/13 	315 	309 	6 	0:00:23 
	02/21/13 	309 	298 	11 	0:00:40 
	02/22/13 	299 	294 	5 	0:00:21 
	02/23/13 	238 	233 	5 	0:00:27 
	02/24/13 	224 	219 	5 	0:00:14 
	02/25/13 	249 	246 	3 	0:00:18 
	02/26/13 	278 	271 	7 	0:00:20 
	02/27/13 	281 	273 	8 	0:00:31 
	02/28/13 	290 	283 	7 	0:00:34 
	Total 	3779 	3699 	81 	0:00:25 

	

	

	

	Mar 1 – Mar 7, 2013 
	Day 	Chat Requests 	Chats Started 	Abandoned Chats 	Avg. Wait Time 
	03/01/13 	261 	253 	8 	0:00:33 
	03/02/13 	240 	234 	6 	0:00:25 
	03/03/13 	233 	229 	4 	0:00:28 
	03/04/13 	242 	237 	5 	0:00:29 
	03/05/13 	259 	250 	9 	0:00:50 
	03/06/13 	284 	276 	8 	0:00:32 
	03/07/13 	278 	271 	7 	0:00:35 
	Total 	1797 	1750 	47 	0:00:33 

Rgds Subir