Subject: LTK1212104983932X
From: Akhil P Walia <[email-masked]>
To: Seraj Ahmad <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Sat, 9 Mar 2013 01:14:55 +0530 (IST)

Seraj, 

Why did you not called DHL yourself. 

You only left notes : Pls make a Call to DHL and then marked the ticket as "Pending Internal' Release. 

WHY? 

This resulted in 2 days delay and now customer is frustrated. 
You need to take ownership of case if you have received it. 
No third person will call on your behalf. 

-- 
Regards , 
a kh ! L