Subject: Feedback IBD
From: M ramananda <[email-masked]>
To: Anuj Kumar <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>
Date: Fri, 8 Mar 2013 17:10:01 +0530 (IST)

Hi Anuj, 

See the chat below: 

There were no response from you more than 10 minutes gap on each of your response. Can you please avoid such in future, it was just 2 days ago we got feedback for not replying to member for long time! 

[19:39:45] 	info: Your Issue ID for this chat is LTK5270100310267X 	
[19:39:49] 	Arthur: Welcome to our live chat service. Please make sure you have added the email address [email-masked] to your email address book and safe list while I read your query/question 	
[19:39:51] 	amanda: i have a few cash offers i have not yet received 	
[19:39:52] 	Arthur: Hi there, 	
[19: 40: 05 ] 	amanda: 02/17 sweepsstakes 	
[ 19:40:39 ] 	amanda: 02/23 coolsavings and 60 seconds auto insurance 	
[ 19:42:55 ] 	amanda: hello 	
[19:44:01] 	Arthur: Please wait one moment while I access your account information 	
[ 19:55:51 ] 	amanda: this is a long moment. never usually takes this long... 	
[ 19:59:00 ] 	amanda: hello 	
[19:59:13] 	Arthur: One moment please... 	
[ 20:03:41 ] 	amanda: ok... how much longer? its been 20 mins... Im gonna have to come back later 	
[20:07:22] 	Arthur: We sincerely apologize for the delay in crediting your account. Please allow up to 48 hours to receive this credit. 	
[20:07:33] 	amanda: for all 3 	
[20:08:25] 	Arthur: yes 
[20:08:33] 	amanda: ok 

Tha nks & Reg ards, 
MRSingh