Subject: Re: LTK1212104837732X
From: Akhil P Walia <[email-masked]>
To: Vikas Adhikari <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Jorge Kho <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Joelma MC <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Prayas Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, Seraj Ahmad <[email-masked]>
Date: Fri, 8 Mar 2013 08:58:07 +0530 (IST)

Hi All, 

If anyone is not aware how to use Re-queue option. Please search Zimbra emails sent earlier. 
Steps also in KB with screenshotes. If anyone does not know how to, please approach a supervisor in shift. 
Working around LivePerson is basic thing you should know. 

The default queue time for any tickets marked as Pending Internal and Pending customer is 24 hours. 
This means if you do not set queue time, ticket will show at top in LP again after 24 hours have lapsed. 

Therefore, it is important that ticket is marked with proper requeue time and with NOTES. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Vikas Adhikari" <[email-masked]> 
To: "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma MC" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Karla Cabarse" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Prayas Kumar" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Parag Chaturvedi" <[email-masked]>, "Seraj Ahmad" <[email-masked]> 
Cc: "Akhil P Walia" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Jorge Kho" <[email-masked]> 
Sent: Wednesday, March 6, 2013 5:31:09 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1212104837732X 

Gelna, 

Why did you not set the re queue date to 4-5 days in this tickets? 

See your notes and actions , if the next action is to be taken after 4-5 days, why not set the date accordingly ?? 

Regards, 
♥ikas