Subject: Re: Subhash + Gelna - LTK1212104975708X
From: Saurabh Dadu <[email-masked]>
To: Subhash Kumar <[email-masked]>, Gelna <[email-masked]>
Cc: vikas Adhikari <[email-masked]>, Subir Chakma <[email-masked]>, akhil <[email-masked]>
Date: Thu, 7 Mar 2013 12:35:34 +0530 (IST)

Subhash - WHY DID YOU NOT REPLY TO THIS EMAIL?
----- Original Message -----
From: "Saurabh Dadu" <[email-masked]>
To: "Subhash Kumar" <[email-masked]>, "Gelna" <[email-masked]>
Cc: "vikas Adhikari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "akhil" <[email-masked]>
Sent: Wednesday, March 6, 2013 11:02:08 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Subhash + Gelna - LTK1212104975708X

Why was this case never investigated or reported to anyone. If a customer's shipment has been damaged twice by the warehouse by box cutter, it needs to be escalated.

You promised customer an investigation, but you cleverly marked the case resolved.