Subject: Re: No Response yet-Urgent
From: Subir Chakma <[email-masked]>
To: Sahir Nomaan <[email-masked]>
Cc: "Febie Ann. Gallardo" <[email-masked]>, Deeksha Dadu <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Abegail Ortega <[email-masked]>, [email-masked]
Date: Thu, 7 Mar 2013 08:39:01 +0530 (IST)

Sahir, are you attempting to email client using Zimbra? 
This is for internal comm ONLY. To send emails to client, use LP instead. 

Rgds Subir 

----- Original Message ----- 
From: "Sahir Nomaan" <[email-masked]> 
To: [email-masked] 
Cc: "Subir Chakma" <[email-masked]>, "Febie Ann. Gallardo" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Nyle Remo" <[email-masked]>, "Jorge Kho" <[email-masked]>, "Abegail Ortega" <[email-masked]> 
Sent: Wednesday, March 6, 2013 11:38:22 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: No Response yet-Urgent 

Hi Tami, 

One of my Team Member Febie handled a customer where in he was offered a data base only for £149.00 on our website and each time he processed for billing the amount changed to a higher amount on its own. This is an ongoing issue and a case was raised and has already been escalated to you by one of my other team member called Ariel on 2nd of March'13 and we have not received any response yet and customer is adamant to buy that product on the price offered to him (£149.00) and he keeps calling for the same.He again came on chat yesterday and and demanded the same and was extremely angry and frustated and denied the discount offer of 40% and started asking irrelevant questions about business module so after consulting with other people on the floor considering the fact that customer is not happy about something which is our fault i offered him 50% discount which i later learned that it is no longer available but since i promised him so request you to please make an exception for this time and process either 50% discount for the customer or 40% discount and a refund worth 10%. 

Please reply A.S.A.P as customer is eagerly waiting for our response or please contact customer directly. Below i have mentioned the details of the customer for your reference. 

Name: Brendan Doyle 
Ticket Number: LTK12122052845865X 
Email I.D :[email-masked] 
Contact Number: 07974463610 

Thanks and Regards' 
Sahir Nomaan. 
Team Leader|L.S.M INDIA|CUSTOM LIST 

------------------------------------------------------------------------------------------------------------------------------------ 
To: customlist <[email-masked]> 
Subject: Live Chat Escalation - Incorrect Database Pricing (LTK12122052845865X) Status 
Email Delivery Completed 

Dear Manager, 

Please check the escalation below. 

Customer Name:Brendan Doyle 
Customer Email:[email-masked] 
Issue:Customer provided a link where it states that the UK Business Email Database is for £149.00 here http://www.customlists.net/databases/united-kingdom/business . 

While on our website it states that it is for £349.00 to this link https://www.customlists.net/uk-business-email-database .Please shed some light and get back to customer for clarfications. 

Sincerely, 

Ariel 

Security Team 
CustomLists.net 

Sat, Mar 2, 2013 1:59 AM Taken Ticket was taken by 'Ariel'. Skill: Default Ticket Skill. 
Sat, Mar 2, 2013 1:59 AM Escalated Ticket was escalated. 
Sat, Mar 2, 2013 1:59 AM Created Ticket created.