Subject: Subhash + Gelna - LTK1212104975708X
From: Saurabh Dadu <[email-masked]>
To: Subhash Kumar <[email-masked]>, Gelna <[email-masked]>
Cc: vikas Adhikari <[email-masked]>, Subir Chakma <[email-masked]>, akhil <[email-masked]>
Date: Wed, 6 Mar 2013 23:02:08 +0530 (IST)

Why was this case never investigated or reported to anyone. If a customer's shipment has been damaged twice by the warehouse by box cutter, it needs to be escalated.

You promised customer an investigation, but you cleverly marked the case resolved.