Subject: BLX- Chats Quality
From: Vikas Adhikari <[email-masked]>
To: Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Arlene A. Putot" <[email-masked]>, Karla Cabarse <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <
Date: Tue, 5 Mar 2013 17:32:15 +0530 (IST)

Hi Team, 

Going forward, we need to emphasis on chats quality as well. There has been some mistakes as listed by Katerina herself regarding the same :- 

1.Please ensure that proper apologizes are in place wherever needed . 
2.No one will end the chat from his end, before customer himself/herself says goodbye to you. 
3.Every one will ask "Is there anything else I can help you with today?" before closing the chat, even if customer says goodbye. 

We will be needing more C-sats to improve the quality of the chats as well. So please start taking chats seriously and start getting more C-sats by tactical use of soft skills and resolutions. 

Please note that chats will be monitored as well from now on and supervisors please make sure to discuss each feedback with the concerned agents personally. 

Cheers :) 

Regards, 
♥ikas