Subject: Re: Change in Status Procedure W.E.F Today-Important
From: Jorge Kho <[email-masked]>
To: Sahir Nomaan <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Deeksha Dadu <[email-masked]>, Akhil P Walia <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>
Date: Tue, 5 Mar 2013 17:20:06 +0530 (IST)

Noted PH evening shift.

Jorge
----- Original Message -----
From: "Sahir Nomaan" <[email-masked]>
To: "Jorge Kho" <[email-masked]>, "Abegail Ortega" <[email-masked]>, "Nyle Remo" <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Sent: Tuesday, March 5, 2013 7:40:42 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: Change in Status Procedure W.E.F Today-Important

Hi All,

W.E.F today, any case which is not resolved from our side or may be it has been transferred to the client or any other Dept for Clarification, Escalation, e.t.c  "PLEASE DO NOT MARK THE STATUS AS RESOLVED" mark it as "PENDING INTERNAL". It gives a very false picture when a case is marked as "Resolved" when actually it is not resolved it is just transferred over to the other Dept. Please communicate it on the floor and i want this to be implemented from today.

Thanks and Regards'
Sahir Nomaan.