Subject: Change in Status Procedure W.E.F Today-Important
From: Sahir Nomaan <[email-masked]>
To: Jorge Kho <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Deeksha Dadu <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Tue, 5 Mar 2013 17:10:42 +0530 (IST)

Hi All,

W.E.F today, any case which is not resolved from our side or may be it has been transferred to the client or any other Dept for Clarification, Escalation, e.t.c  "PLEASE DO NOT MARK THE STATUS AS RESOLVED" mark it as "PENDING INTERNAL". It gives a very false picture when a case is marked as "Resolved" when actually it is not resolved it is just transferred over to the other Dept. Please communicate it on the floor and i want this to be implemented from today.

Thanks and Regards'
Sahir Nomaan.