Subject: Call Monitoring and Feedbacks
From: Sahir Nomaan <[email-masked]>
To: Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Tue, 5 Mar 2013 15:24:33 +0530 (IST)

Hi All,

W.E.F today i will be monitoring random Calls, Chats and E-Mails of all the Agents and i will also provide them the Feed backs with the hope that it would be implemented. Its just a step towards making the customer's experiences a WOW experience. I have already monitored few chats and mails and i have felt that the 'Customer Service Ethics' is required in the existing system. would request you all to please communicate this message on the floor A.S.A.P so that we all can enjoy reading positive feed backs and keep our focus more on the customer satisfaction.

Happy Calling :)

Thanks and Regards'
Sahir Nomaan.