Subject: LTK1212103778410X
From: Vikas Adhikari <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Tue, 5 Mar 2013 14:27:37 +0530 (IST)

Hi Sir, 

This customer is from India and he has a very long issue going on. We had retained his Lithium Batteries as prohibited and then he asked us to redirect it to another address in US. Unfortunately USPS refused to pick up batteries and therefore the ticket is now with Katerina for further action. 

Yesterday he came on call, he is very agitated on the time taken on the issue and wants a manager to call him. Last time Akhil sir was handling the issue therefore he demanded to speak to him. Unfortunately since he is on leave, can you please take a look and contact him back on the issue. 

Also it would be great if this issue can be expedited since it has been very long issue and customer is CIti India customer and has had used our services for very long. 

Regards, 
♥ikas