Subject: PKR Weekly Report 25th Feb - 3rd Mar
From: "E. Ganin" <[email-masked]>
To: Binod Joshi <[email-masked]>, romesh singh <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Trisha Perez <[email-masked]>, Ravish kumar <[email-masked]>, M ramananda <[email-masked]>, Esther Manabit <[email-masked]>, Ariel Timosa <[email-masked]>, Ankit Abrol <[email-masked]>, Abhinav Seth <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Tue, 5 Mar 2013 06:29:52 +0530 (IST)

Hi Team, 

Please see below for PKR Weekly Report 25th Feb - 3rd Mar. 

	

	

	

	

	Chat Volume 	

	

	

	Operator 	Email Resolved 	Chats Started 	Avg. Wait Time 	Max Wait Time 	Avg. Chat Length 	Avg. Wrap Up Time 	Avg. Handle Time 	Avg. Contact Time 	

	IReal-Trisha 	5 	216 	0:00:14 	0:07:04 	0:08:46 	0:21:39 	0:27:56 	0:09:38 	

	IReal-Rizza 	0 	27 	0:00:10 	0:02:01 	0:12:47 	0:10:36 	0:23:24 	0:13:05 	

	IReal-Ralph 	2 	203 	0:00:08 	0:03:46 	0:09:45 	0:01:47 	0:11:30 	0:10:19 	

	IReal-Rafael 	7 	319 	0:00:27 	0:10:04 	0:10:45 	0:05:48 	0:16:24 	0:11:37 	

	IReal-Gareth 	0 	15 	0:00:42 	0:06:39 	0:12:10 	0:05:35 	0:17:46 	0:13:10 	

	IReal-Esther 	1 	92 	0:00:32 	0:17:17 	0:12:00 	0:25:59 	0:37:43 	0:13:02 	

	IReal-Ariel 	1 	334 	0:00:20 	0:06:49 	0:13:54 	0:02:35 	0:16:26 	0:14:30 	

	IReal-Alan 	0 	262 	0:00:23 	0:08:46 	0:09:15 	0:25:38 	0:33:43 	0:09:53 	

	IReal-Abby 	50 	218 	0:00:22 	0:11:04 	0:10:12 	0:00:56 	0:11:08 	0:10:57 	

	Total 	66 	1686 	0:00:20 	0:17:17 	0:10:49 	0:10:09 	0:20:36 	0:11:32 	

	

	

	

	Chat Survey 	

	

	

	Operator 	Excellent 	Fair 	Good 	Poor 	Very Good 	Total Recorded 	CSAT (%) 	

	IReal-Trisha 	13 	0 	0 	1 	1 	15 	93 	

	IReal-Ralph 	12 	2 	1 	2 	1 	18 	78 	

	IReal-Ariel 	9 	0 	3 	4 	4 	20 	80 	

	IReal-Abby 	7 	0 	2 	0 	6 	15 	100 	

	IReal-Rafael 	5 	1 	2 	0 	1 	9 	89 	

	IReal-Esther 	4 	0 	0 	0 	0 	4 	100 	

	IReal-Alan 	4 	0 	0 	3 	0 	7 	57 	

	IReal-Gareth 	1 	0 	0 	0 	1 	2 	100 	

	IReal-Rizza 	0 	0 	0 	0 	1 	1 	100 	

	Total 	55 	3 	8 	10 	15 	91 	86 	

	

	

	

	

with regards, 
Ganin