Subject: LTK1212104221243X
From: Joelma MC <[email-masked]>
To: subir <[email-masked]>
Date: Tue, 5 Mar 2013 04:09:03 +0530 (IST)

Hi Subir sir, 

customer is being suspected for fraud. He has tried 3 different credit cards issued in Sweden, Thailand & UAE with shopper country being Palastine & USA and his account is blacklisted. We have asked him for proof of identity and credit card issued from Egypt to security team as account is registered under Egypt country. Customer has replied back informing that he had created the account as he would only like for the shipment to be forwarded to his friend in Egypt and if we do not accept his payment for release, he would like the shipment to be sent back to the sender. Now, Juniel had responded to the customer and asked for the returns fee and customer has now replied along with the transaction ID of his payment via PayPal. I have replied the customer that we cannot proceed to processing the returns as his account is being investigated for fraud at the moment and have asked him again for proof of identity to be sent to security team. Please assist with the case. 

As per subhash's advise and I have added a note with summary. 

Thank you~ 
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☺ JM MARiCRiS ◈동방◈기◈天