Subject: LTK1212104793127X
From: Vikas Adhikari <[email-masked]>
To: Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Arlene A. Putot" <[email-masked]>, Karla Cabarse <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <[email-masked]>, Subhash Kumar <
Date: Mon, 4 Mar 2013 16:38:15 +0530 (IST)

Hi Team, 

Juniel , why did you not take any action on this ticket ?? you took it and just released it pending internal. 

It happened today, where there is no rush , you should have consulted any agents from India if the issue was hard. 

Please note this as the last warning for these incidents, such incompetence will not be tolerated at all, there are agents available from India, you can always ask them for help or transfer ticket to L2 queue with proper notes. 

Jorge, kindly get in touch with the agents on this as well, no one will release any tickets just because they feel so. 

regards, 
Vikas Adhikari