Subject: LTK1212104216027X- Procedure not followed
From: Subir Chakma <[email-masked]>
To: Shelly Chauhan <[email-masked]>, Reshma Singh <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Arlene A. Putot" <[email-masked]>, Karla Cabarse <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Abegail Ortega <[email-masked]>, Nyle Remo <[email-masked]>, Jorge Kho <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>, Subir Chakma <
Cc: Jorge Kho <[email-masked]>
Date: Sun, 3 Mar 2013 17:40:19 +0530 (IST)

LTK1212104216027X- Karla - You took this Ticket on March 1, 2013 and released it as Pending Customer Action knowing very well that customer has sent an email and is irate. 

I need to know why? This is not acceptable. We have repeatedly explained that if you do not know how to handle the a case, escalate it to next senior person to action on it, or else transfer it to Level 2. Why procedure was not followed. 

Rgds Subir