Subject: LTK1212104753869X---- A very huge error
From: Subhash Kumar <[email-masked]>
To: Ankit Bhardwaj <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>, Prayas Kumar <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>
Date: Sat, 2 Mar 2013 00:38:56 +0530 (IST)

Ankit, 

Under this ticket Cs mentioned that his last shipment received damage and she wants to return it to US again, you provided him the USD35 quote as it is without thinking that it is applicable when shipment is awaiting to release. Also you should mention claim procedure if she got damaged items. please take care of this silly mistakes and understand the concern of customer first before reply. 
Also if she want to return it to US tell him about international return procedure. 
If you have any doubt, do contact me. 

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Regards , 
$ ub # @ $ #